On of the major corporate goals of lean and six sigma is to use the brain power that you have in the business. After looking over other blogs I came across this interview of Owen Berkeley-Hill. In it he compares the number of suggestions per year per employee at Toyota to other companies. Apparently Toyota receives 24 suggestions per year per employee. In our practice with approximately 50 employess that should garner 1200 per year (right now we're not close to that).
For those of you in primary care I'd ask you -- when was the last time you had a formal suggestion from an employee? How many do you get a year? When did you encourage and implement a change based on an employee's suggestion? For the employee's reading this blog -- how many of you could put a suggestion foward and have it acted on in a serious manner?
For those in the dental community this is Dental Assistants week. If you forget how important DA's are to the profession take another read of the Exception Dental Practice Management blog