Dr. Wachter discusses the implications to staff and approaches it from a classic queue theory standpoint. Even though I experience the same thing, I never really stopped to think about it. From a lean process point of view, one would think, that it's the difference between batch processing (which is inefficient and needs greater resources) and one-piece work flow (one-patient in, one-patient out). I think hospitals may actually be costing themselves money by using the 11am model.
51 minutes ago