One of these days I'm going to sit at the desk and try to play the part of an administrator in a serious way. While people come to work for money it is rarely the reason they stay. Have a look at one of the top thinkers in lean management and what they say about motivation for improvement at Curious Cat Management. I keep telling myself that our front desk people are often confronted by pissed off people in front of them, pissed off doctors beside them and pissed off nurses behind them. And they sit there with a smile as if they don't realize people are subliminally screaming "f*** you". Today is just a reminder that the front desk is a hell of a job and not easy to do. So before you (and I) go over the top when triple booked just think back to the young lady sitting in the corner of the room.
7 hours ago